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FAQs

Welcome to DHM's Frequently Asked Questions page. We have gathered a list of FAQs that should answers most of your questions. If you don't find your answer here, please do not hesitate to reach out. We would be happy to help!

    My Story

    Question - What is the best time of day to shoot? 

    Answer -

    Q.) Any tips for the tenant to clean up/set up to ensure the house is photography ready?

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    Q.) What if it rains? Rain date procedure? 

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    Q.) What is typical turnaround time?

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    Q.) Virtual staging - do we offer it, what is the price, turnaround time.

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    Q.) Advanced/edit photo editing? Do we have the ability to green/fix the grass, remove eye sores, empty rooms, etc.

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    Q.) Covid section - our approach? When needed - masking up, wearing booties, etc.

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    Q.) Is it okay to ask that we take our shoes off at shoots?

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    Q.) Cancellation policy - is there one, how much of a heads up do we need, what is the fee?

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    Q.) Hosting process for Matterports/Websites? How long they last, do they have to be renewed, can we download these to keep, is there a cost to keeping it longer than 1 year, etc. 

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    Q.) How far are we booking out, vice versa, how far in advance should they let us know they’d like to book an appointment if they are thinking about it?

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    Q.) What is the duration of the appointment/how long does it take?

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    Q.) How many people will be on site (depending on the services being done)?

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    Q.) Is there a rush option for any/all media - if so, what is the fee? Can we do the same day?

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    Q.) Who do I contact for booking? 

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    Q.)Can our photos be published in Magazines, who should we credit to?

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